Request an iPad or Internet Access
If your student needs a device or internet for remote or blended learning, please contact your school. They will help match your student’s needs with the right device or internet option.
To find your school’s contact info:
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Use Find a School and click on the General Information section.
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Even if the school building is closed for in-person learning, staff will be available to help.
If your school doesn’t have devices available and your student doesn’t have a device or internet at home, the staff can submit a request for a centrally-loaned iPad or hotspot. The device will be delivered to the school for you to pick up.
If you have questions, call the Helpdesk at 718-935-5100, then press option 5.
Who is Eligible?
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NYC public school students, DOE Pre-K or 3K program (NYCEEC/FCC) students
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Charter school students with Individualized Education Programs (IEPs) or who are living in shelter, foster care, or doubled up
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Private school students:
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Recommended for non-public school placement by DOE and placed at a state-approved non-public school by the Central Based Support Team
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Attending private or religious schools and receiving special education services from the DOE (including preschool special education services)
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Schools and programs will help you request a device or internet if you do not have access at home.
Students living in shelters or temporary housing can call the shelter-facing help desk at 718-935-5100, option 5 for devices and tech support.
Getting Started with Your iPad
Once you receive your iPad, you can visit the Getting Started with Your iPad page for help setting it up.
For technical support, call the Helpdesk at 718-935-5100.
